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Privacy Policy – Custom Bodyworx
Last Updated: 04/08/2025

Custom Bodyworx (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

By using our website https://www.custombodyworx.co.uk, you agree to the terms of this Privacy Policy.

1. Who We Are
Custom Bodyworx is an independent vehicle body repair specialist based in Huddersfield, West Yorkshire. We provide services including scratch repair, accident repair, bumper scuff repair, alloy wheel refurbishment, full resprays, and lease return repairs.

2. The Information We Collect
We may collect the following types of information:
Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Vehicle details (make, model, registration)

  • Photos of vehicle damage (if you upload them for a quote)

  • Any other details you provide in a contact form, email, or phone call
     

Information we collect automatically when you use our website:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on site (via Google Analytics or similar tools)

  • Cookies (see section 7)
     

3. How We Use Your Information
We use your information to:

  • Respond to enquiries and provide quotes

  • Book and manage repair appointments

  • Send updates about your repair or booking

  • Process payments (where applicable)

  • Improve our website and services

  • Comply with legal obligations
     

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To provide a service you have requested.

  • Consent: Where you have agreed to receive marketing communications.

  • Legitimate Interests: To improve our services and customer experience.

  • Legal Obligation: Where required by law.
     

5. Sharing Your Information
We may share your information with:

  • Insurance companies (if you request us to liaise with them)

  • Payment processors (for secure payments)

  • IT and website hosting providers (for site functionality)

  • Legal or regulatory bodies if required by law
     

All third parties are required to respect your data and use it only for agreed purposes.

6. How We Protect Your Information
We have appropriate security measures in place to protect your personal data, including encrypted connections (SSL), secure storage, and restricted access to authorised personnel only.

7. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies in your browser settings.

8. Your Rights
Under UK GDPR, you have the right to:

  • Access a copy of the personal data we hold about you

  • Request correction of any inaccurate data

  • Request deletion of your personal data

  • Object to or restrict how we use your data

  • Withdraw consent at any time (for marketing)
     

To exercise your rights, please contact us using the details below.

9. How Long We Keep Your Data
We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Custom Bodyworx
Unit 3a, Queens Mill Business Centre, Queens Mill Rd, HD1 3RR
Huddersfield, West Yorkshire
Email: info@custombodyworx.co.uk
Phone: 07596 217 810
Website: https://www.custombodyworx.co.uk
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk.

Privacy Policy

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