Terms And Conditions

Terms & Conditions
Custom Bodyworx Ltd ("we", "us", "our") headquartered in Huddersfield, West Yorkshire, provides vehicle body repair and refinishing services under these terms.

Last updated: [Insert Date]

1. Definitions

• “Customer” / “You”: the person or business receiving services.

• “Consumer”: an individual acting wholly or mainly outside their trade, business or profession.

• “Work” or “Services”: all repair, paint, refurbishment services provided.

• “Estimate”: approximate cost prior to assessment.

• “Quotation”: fixed price offer based on inspection.

• “Contract”: the written or confirmed agreement to perform the Services.
   

2. Agreement & Booking

• A contract is formed only when you accept our Quotation or confirm by email or written instruction.

• Estimates given before inspection are provisional and may change.

• Once accepted, the Quotation is valid for 14 days.
   

3. Scope & Changes

• We agree to carry out the Services in exchange for the agreed fee.

• Any additional work or parts required will be quoted for and only undertaken after your approval.
   

4. Pricing & Payment

• Prices include labour, materials, certification and itemised parts.

• Deposits may be required to secure bookings.

• Full payment is due upon completion and before collection or delivery of your vehicle.

• We reserve a right to a lien on your vehicle until full payment is received.
   

5. Approvals & Insurance Claims

• We carry insurance work and can liaise with them if requested.

• However, you remain responsible for any shortfall if your insurer rejects any or full payment.
   

6. Completion & Timeline

• We will provide you with an estimated completion date.

• Delays may arise due to factors outside our control (e.g., parts, insurers).

• If delays occur, we will update you as soon as possible.
   

7. Collection & Storage

• Please collect your vehicle within 24 hours of being notified.

• Vehicles not collected within this time may incur daily storage fees.

• We will supply the vehicle only once all outstanding charges are paid.

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9. Customer Responsibilities

• You must inform us of any prior non-original repairs or coatings, as they may affect results.

• Please remove all personal items from your vehicle before drop-off.

• If loaned a courtesy car, it must be returned within 24 hours or further hire charges may apply.
   

10. Parts & Goods

• Title in parts and replaced goods remains with us until full payment is received.

• Parts ordered specially for you (e.g., colour-specific panels) may not be refundable if you cancel.
   

11. Cancellation & Changes

• You can cancel before we start work—only costs for parts or work already underway will apply.

• Once work has commenced, cancellation may incur full labour and parts charges.

• We may also cancel if unforeseen circumstances arise, with a full refund if no work has been performed.
   

12. Data Protection & Privacy

• We collect basic data (name, vehicle info, contact) to fulfil your booking.

• Your details may be shared with insurers or parts suppliers as necessary.

• See our Privacy Policy for full details on how your data is handled.
   

13. Customer Complaints

• If you're unhappy with any part of our service, contact us promptly so we can resolve it.

• Consumer rights under the Consumer Rights Act 2015 remain unaffected.
   

14. Limitation of Liability

• For Consumers, statutory rights apply.

• For businesses, our liability is limited to the cost of Services performed.
   

15. Force Majeure & Insolvency

• We are not liable for failure to perform due to circumstances beyond our control (e.g. strikes, shortages).

• If the Customer enters insolvency, all sums due become payable immediately.
   

16. Governing Law
These Terms & Conditions are governed by English law, and disputes will be heard in the courts of England and Wales.
By instructing us to proceed with any booking or repair, you confirm your acceptance of these Terms & Conditions.